After an upgrade, a generic resource error occurs in SEPM Fix ID: 3746232 Symptom: After upgrading, a generic resource error occurs after using the Symantec Endpoint Protection Manager web console where On Windows 2000, click Console > Add/Remove Snap-in > Add. Solution: Corrected a parsing error that resulted in an application hang or crash when restoring the original file. Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. Source
Solution: Removed an older, obsolete server name from the Symantec Endpoint Protection client installation configuration file, which was causing the issue. In the Symantec Intelligent Updater window, click Yes to continue. This additional step prevents the cache corruption that results in the CIDS opstate reporting that CidsDefsetVersion is “00000000”. Column sort malfunctions in the client view of a client group Fix ID: 3697673 Symptom: After the column order changed, the three columns of IPS Definitions, Download Protection Definitions, and SONAR
First, a load from cache only discovery runs, followed by a local discovery. Change "Check for updates every" to 1 minute. SEPM unable to expand settings in Reports Fix ID: 3640460 Symptom: In the Symantec Endpoint Protection daily or weekly reports, nothing happens when you click Greater than 7 days under the Macs experience high CPU usage by SymDaemon Fix ID: 3671496 Symptom: After a user logs out, Macs may experience a slow system for some time after they log on again.
ATP: Endpoint IP information displays twice in group setting Fix ID: 3717492 Symptom: When you use Symantec Advanced Threat Protection: Endpoint (ATP: Endpoint) IP address in the Private Cloud panel under SEP ADC does not block some registry changes on Windows 8.1 Fix ID: 3637764 Symptom: Application and Device Control does not block various registry changes on Windows 8.1. When the server receives this broadcast, it sends an ARP request for the IP address of Symantec System Center. How To Clear Out Definitions For A Symantec Endpoint Protection 12.1 Client Manually Content update throttling ignored on VDI clients Fix ID: 3703897 Symptom: Performance issues occur soon after the VDI image starts because content updates are not being throttled as expected.
WARNING: Make sure that you change this setting back the previous setting when you have finished. Index rebuild happens more than once in SEPM upgrade Fix ID: 3652818 Symptom: During the Symantec Endpoint Protection Manager upgrade process, the indexes are being rebuilt more than once per site, Yes No DOCID:v64139570_EndUserProfile_en_us Operating System:Windows Last modified:08/22/2016 What can we help you with? https://www.symantec.com/connect/forums/clients-unable-download-definition-gup-server Solution: Corrected the FileCache dialog logic.
Solution: Configured client to use the randomization setting if we missed the first heartbeat for downloading the content. Proactive Threat Protection Is Malfunctioning Error code: 0x20000081" Symantec AntiVirus managed clients do not appear in Symantec System Center Error: "Symantec AntiVirus could not collect all the log data from the selected computer(s) . . ." The first profile received by a SEP client cannot be removed from ccSettings Fix ID: 3718773 Symptom: The first profile received by a Symantec Endpoint Protection managed client cannot be removed Restart the Symantec AntiVirus service.
Symantec System Center and Terminal Server Before you install Symantec System Center on a Windows Terminal Server, the Terminal Server must be in Remote Administration mode. After a GUP upgrades to 12.1 RU5, ccSvcHst.exe crashes and creates multiple dump files Fix ID: 3692462 Symptom: The process ccSvcHst.exe crashes and creates multiple dump files after upgrading the Group Unable To Load The Virus And Spyware Signatures Mac Unable to add client install package to SEPM client groups Fix ID: 3617457 Symptom: When you try to add a client install package to a client group in Symantec Endpoint Protection Failed To Install Update For Sonar Definitions Solution: Added a command to delete the contents for a cached directory that can cause this delay or hang.
SEPM web console stalls at "Initializing... this contact form Error code: 0x20000022." Error: "Symantec AntiVirus communications layer failed to initialize. SEPM fails to upload logs by batch mode when BCP fails Fix ID: 3646935 Symptom: Symantec Endpoint Protection Manager 12.1.5 (12.1 RU5) fails to revert to batch mode when BCP fails. Long delay opening or adding email attachments with both SEP Outlook Auto-Protect plug-in and McAfee DLP 9.3 Outlook plug-in installed Fix ID: 3616301 Symptom: When the Symantec Endpoint Protection 12.1.4 (12.1 Symantec Endpoint Protection Has Failed To Load The Latest Virus Definitions
First, the load from cache discovery is run. To avoid having to import this information again, click Run Discovery Now instead of Clear Cache Now. Solution: Added code to update the CIDS opstate cache when the CIDS opstate cache is not initialized. http://crudlet.org/symantec-endpoint/symantec-antivirus-was-unable-to-start.html Cannot enable "Include only clients that have checked in with the management server today" in SEPM Fix ID: 3646594 Symptom: You cannot enable Include only clients that have checked in with
SMC maximum password length options differ between command line and user interface Fix ID: 3620589 Symptom: The SMC.exe -p command-line option does not work when the password defined in the Symantec Symantec Endpoint Protection Update If your error message does not appear in the list, search the Symantec Knowledge Base for a relevant document. At this time, the communications that occur in a local discovery to contact Symantec AntiVirus servers take place.
If you recently changed a parent server's IP address, or if your parent server has more than one Network Interface Card, first read the documents that apply to your situation: Clients Solution: Updated the installer script to ensure a successful installation on Ubuntu 14.04. Make sure that the Symantec AntiVirus server works correctly Follow these steps on the primary server and any affected parent servers. RSA authentication for SEPM administrators stops working after upgrade Fix ID: 3636768 Symptom: After an upgrade to Symantec Endpoint Protection 12.1.5 (12.1 RU5), RSA authentication stops working.
Solution: Added appropriate mapping between config.xml and setAid.ini. “Query Failed” when switching between log content tables Fix ID: 3741906 Symptom: “Query Failed” error screen displays when switching between log content tables If no user is logged on, the scan engine checks /Users, instead. As a result, BCP can no longer connect to the remote SQL Server computer, and replication fails. Check This Out Right-click My Computer, and click Properties.
Blue screen error after upgrading SEP Fix ID: 3649959 Symptom: A blue screen occurs with BugCheck 3b on Symantec Endpoint Protection client, which points to a SymEFA component. If you select IP Address, you can send a broadcast to multiple subnets. Clients are incorrectly identified as GUPs Fix ID: 3639309 Symptom: Clients are incorrectly defined as Group Update Providers when the client host name contains repeating letters. Solution: Added support for multiple concurrent full.zip content downloads from the Group Update Provider.
If the communication problems persist, continue with the "Make sure that the Symantec AntiVirus server works correctly" section of this document. SEP for Linux installs old documentation Fix ID: 3627590 Symptom: The Symantec Endpoint Protection 12.1.5 (12.1 RU5) client for Linux installs the /opt/Symantec/symantec_antivirus/docs folder with old documentation.